Repair Services



Life Systems would like to invite you to experience our unique repair service. We are confident that you will find our repair service delivers the highest quality, the best value, and the fastest turnaround time in the industry. Click here for Repair Capabilites by Specific Equipment Model.	.
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Types of Equipment Serviced



Flexible Scopes Brands Capabilities Loaners Colonoscopes, Gastroscopes, Bronchoscopes, Enteroscopes, Duodenoscopes Olympus®, Pentax® Minor and major repairs, including insertion tube replacements. Yes. Cystoscopes, Choledochoscopes, Hysteroscopes Olympus, Richard Wolf™, Storz® Minor and major repairs, including insertion tube replacements. Yes. Intubation Scopes, Nasopharyngoscopes Olympus, Storz Minor repairs. No. Ureteroscopes Olympus, Storz, Stryker®, Gyrus ACMI® Major and minor repairs, including insertion tube and image guide replacements. Limited. Rigid Scopes Brands Capabilities Loaners Arthroscopes, Cystoscopes, Hysteroscopes, Laparoscopes, Semi-Rigid Ureteroscopes, Sinuscopes, Thoracoscopes Storz, Stryker®, Olympus, Richard Wolf, Dyonics®, Linvatec®, ACMI®, Others Minor and major repairs, including complete overhauls. Yes. Surgical Cameras Brands Capabilities Loaners Surgical Camera Heads & Couplers Storz, Stryker, Others Minor and major repairs. Yes. Other Brands Capabilities Loaners Power and Phaco Handpieces All Brands Minor and major repairs. No. Harmonic Scalpel Handpiece Ethicon Endo-Surgery® Minor and major repairs. No.

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Repair Programs



Life Systems has developed unique partnership programs designed to control repair costs and more closely tie operating expenses to operating revenues. The following schedule defines the repair program options available for Endoscopy / GI Lab and Surgery / O.R.: Click here for Repair Service Agreement Programs. Every customer has unique circumstances and challenges. Please contact customer service or your local representative to learn more about these programs and how they might work for you.

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Manage Your Repairs



We believe that diligence in providing our customers with the most accurate, detailed information will result in lower repair costs. Life Systems offers the following services to assist you in making educated decisions regarding the care of your equipment and budgeting for future needs. PMI's (Preventative Maintenance Inspections) - Our repair service representatives take a proactive role in maintaining your equipment by providing educational in-services and PMI's. You will be furnished with a copy of the PMI upon completion and can make informed decisions about areas of potential concern. PMI's have proven to limit the frequency of major repairs by identifying minor problems before they develop into major ones. Service Reports - Using software specifically designed to serve you, Life Systems provides detailed information about the condition of your equipment. Upon completion of each repair, you will receive a service report that accurately describes the work performed and brings to light any potential problems. We also provide quarterly and annual reports which summarize the repairs performed on your equipment. This timely information assists you in making decisions about the management of your equipment as well as budgeting for future expenditures.

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Service Center



The Life Systems Repair Service Center is a state-of-the-art repair facility located in the St. Louis metro area. All minor and major endoscope repairs are performed on site. Life Systems Repair Service Center 515 Trade Center Boulevard Chesterfield, MO 63005 (888) LIFE-SYS / (888) 543-5797 toll-free (636) 787-2100 local (636) 787-0016 fax To send an e-mail to us click here. Our customer service representatives are here to make your endoscopy repair experience faster and more convenient. We are committed to your complete satisfaction. If you have any questions about our services or would like to offer suggestions, please call our customer service center toll-free.

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To Send a Repair



ALL equipment MUST be decontaminated prior to sending in for repair. Please click here to see our Decontamination for Repair Policy. To arrange for the repair of your endoscopic equipment, request a prepaid shipping label or schedule a pick-up, please contact the service center. Your customer service representative will review the procedure for sending in your equipment. If you would like to request a loaner, please go to the Loaner Page. To expedite the repair of your equipment, please fill in the information fields on the Life Systems Equipment Repair Order Form. Print it out, sign approval area and send in with the equipment needing repair. To simply do a Repair/Exchange, please fill out the following form: Equipment Repair Exchange Form. Print it out, sign approval area and send in with the equipment needing repair. An exchange piece of equipment will be sent out promptly. Required information for both forms: Account information including contact name and telephone number Purchase order number Brief description of the problem Model number and serial number of the equipment Please ship your equipment securely in the proper packaging with the appropriate paperwork. Make sure that the equipment has been cleaned, disinfected and/or sterilized.

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When Your Equipment Arrives at Life Systems



Upon arrival to Life Systems, your equipment is inspected and evaluated. Before any work is performed, you will be contacted to review the repairs which are necessary to return your equipment to manufacturer's specifications. Also, any other problems identified during the initial evaluation will be brought to your attention. The repair estimate may be communicated via a telephone call, fax or e-mail. Upon receipt of your signed approval, repairs will commence. Disclaimer: Product names and marks that appear in this website may be trademarks and/or registered trademarks of their respective owners, and are used herein solely for informational purposes. The presentation of such product names, product descriptions, and marks herein does not (i) represent any endorsement of Life Systems, Inc. or its products or services by the owners of such product names, product descriptions, or marks, or (ii) reflect any agreement or affiliation between Life Systems, Inc. and such owners.

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Life Systems Inc. l 515 Trade Center Boulevard l Chesterfield, MO 63005
Phone: 636.787.2100 or Toll Free 888.LIFE-SYS l Fax: 636.787.0016 l EMAIL: sales@lifesystemsinc.com
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